Credit card problems cost south Tampa restaurant - WRBL

Credit card problems cost south Tampa restaurant

Posted: Updated:

Luigi's Italian Restaurant on Gandy Blvd. in Tampa is popular with locals and has a loyal following. But that loyalty was tested recently, when more than 800 customers were charged for their meal twice.

Manager Charlie Dunn said the problem started back in December when he noticed the restaurant hadn't received two days worth of credit card payments. The amount totally $2000, so he called their credit card processor, Chase Paymentech.

"That night we asked for the money to be transferred to us, and somehow they recharged sales all the way back to February 2012," said Dunn.

Luigi's ended up with an extra $23,000 in its bank account. Money Dunn was eager to return to customers.

"Some customers understand there's computer problems and are very nice about it," Dunn said,"And obviously, other customers who have monetary issues were extremely upset and wanted their money back right away."

Dunn expected Chase to correct the problem immediately. Instead, he said he never heard back from his local representative. Then he was notified Chase charged the restaurant $3,000 to process the payments back to customers, and only some of the transactions were corrected.

"My number one priority is making sure all of my customers are taken care of," said Dunn.

After months of frustration, Dunn reached out to Newschannel 8's consumer unit, 8 On Your Side. After a few phone calls, Chase media relations representative Edward Kozmor agreed to look into the problem. Four days later, Dunn got a call from Chase, letting him know the customers would be refunded, and so would the $3000 processing fee.

"It had an immediate impact. They called me probably two hours after you got in touch with them," Dunn said. "Hopefully it also helps us get back in the good graces of our customers."

Dunn said he plans on switching to a different credit card company once this problem is completely taken care of.

  • 8 On Your SideMore>>

  • Tampa Bay Water begins filling Bill Young reservoir

    Tampa Bay Water begins filling Bill Young reservoir

    Thursday, July 31 2014 10:33 AM EDT2014-07-31 14:33:05 GMT
    Tampa Bay Water is celebrating a rebirth of sort for its beleaguered Bill Young reservoir. TBW is now diverting water from the Alafia river and filling the reservoir after a massive gutting and renovation project that cost in excess of $124 million dollars.
    Tampa Bay Water is celebrating a rebirth of sort for its beleaguered Bill Young reservoir. TBW is now diverting water from the Alafia river and filling the reservoir after a massive gutting and renovation project that cost in excess of $124 million dollars.
  • Pool parasite invades Pinellas County

    Pool parasite invades Pinellas County

    Thursday, July 31 2014 6:25 AM EDT2014-07-31 10:25:05 GMT
    Health officials say the parasite that causes 'Crypto' could be in your pool. Health officials say the parasite that causes 'Crypto' could be in your pool.
    Health Department officials in Pinellas County are putting out a warning about a parasite that can lurk in swimming pools and water parks.

    Health Department officials in Pinellas County are putting out a warning about a parasite that can lurk in swimming pools and water parks. And, if it invades your body, you're in for a rough ride - it's called Cryptosporidium.


  • Hyundai recalls 888,700 Sonata Sedans

    Hyundai recalls 888,700 Sonata Sedans

    Wednesday, July 30 2014 10:14 PM EDT2014-07-31 02:14:48 GMT
    Over 800,000 Hyundai Sonata Sedans have been recalled. Over 800,000 Hyundai Sonata Sedans have been recalled.
    Hyundai is recalling its popular Sonata midsize sedan to fix problems with the gear shift levers.The recall covers 883,000 cars from the 2011 through 2014 model years.Stay connected with the news of the day.
    Hyundai is recalling its popular Sonata midsize sedan to fix problems with the gear shift levers.The recall covers 883,000 cars from the 2011 through 2014 model years.Stay connected with the news of the day.
  • NewsMore>>

  • 2 Pinellas chickens test positive for encephalitis

    2 Pinellas chickens test positive for encephalitis

    Thursday, July 31 2014 3:29 PM EDT2014-07-31 19:29:42 GMT
    Health officials are asking residents to use mosquito repellent and to eliminate standing water around their homes after two sentinel chickens tested positive for St. Louis encephalitis.
    Health officials are asking residents to use mosquito repellent and to eliminate standing water around their homes after two sentinel chickens tested positive for St. Louis encephalitis.
  • Polk deputies assist in search for missing teen

    Polk deputies assist in search for missing teen

    Thursday, July 31 2014 2:24 PM EDT2014-07-31 18:24:00 GMT
    Sanel Saint Simon booking photo (left), Alexandria Chery (right): Photo Courtesy WESHSanel Saint Simon booking photo (left), Alexandria Chery (right): Photo Courtesy WESH
    The Polk County Sheriff's Office says they are assisting the Orange County Sheriff's Office in the search for a missing person in the Champions Gate area in Osceola County, according to WESH 2 News.
    The Polk County Sheriff's Office says they are assisting the Orange County Sheriff's Office in the search for a missing person in the Champions Gate area in Osceola County, according to WESH 2 News.
  • Citrus man accused of transmitting HIV, more victims possible

    Citrus man accused of transmitting HIV, more victims possible

    Thursday, July 31 2014 1:33 PM EDT2014-07-31 17:33:57 GMT
    The Citrus County Sheriff's Office has arrested a man for allegedly transmitting HIV to at least one woman.
    The Citrus County Sheriff's Office has arrested a man for allegedly transmitting HIV to at least one woman.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Teen accused of torturing tortoise faces sex charges

    Teen accused of torturing tortoise faces sex charges

    Thursday, July 31 2014 3:58 AM EDT2014-07-31 07:58:27 GMT
    Greece's mug. Image Clay County Sheriff's Office/FCNGreece's mug. Image Clay County Sheriff's Office/FCN
    The teen accused of setting a protected tortoise on fire and killing it also faces sex charges after an encounter with a boy, FCN reported Wednesday.
    The teen accused of setting a protected tortoise on fire and killing it also faces sex charges after an encounter with a boy, FCN reported Wednesday.
  • Dramatic doggie makeovers put new face to pet adoption

    Dramatic doggie makeovers put new face to pet adoption

    Tuesday, July 29 2014 5:14 PM EDT2014-07-29 21:14:31 GMT
    What a difference a bath can make! Millions of shelter dogs across the United States just need a little bit of grooming and TLC in order to shine, as evidenced by these photos.
    What a difference a bath can make! Millions of shelter dogs across the United States just need a little bit of grooming and TLC in order to shine, as evidenced by these photos.
  • SAFETY ALERT: Saltwater bacteria kills 1 in Sarasota

    SAFETY ALERT: Saltwater bacteria kills 1 in Sarasota

    Wednesday, July 30 2014 3:50 PM EDT2014-07-30 19:50:00 GMT
    WFLA file photo.WFLA file photo.
    A death in Sarasota County has health officials reminding people about a bacteria in Florida's coastal waters that has the potential to cause serious illness, even death. Other counties in Tampa Bay have reported cases of Vibrio vulnificus.
    A death in Sarasota County has health officials reminding people about a bacteria in Florida's coastal waters that has the potential to cause serious illness, even death. Other counties in Tampa Bay have reported cases of Vibrio vulnificus.
Powered by WorldNow

1350 13th Avenue
Columbus, GA 31901

Telephone: 706.323.3333
Fax: 706.327.6655
Email: news@wrbl.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.