Best & worst airlines - WRBL

Best & worst airlines

Posted: Updated:

The peak travel season has begun, bringing with it crowded planes and higher fares.  Consumer Reports has just released its latest airline ratings. They're based on input from more than 16,000 subscribers. The list of complaints is long. A full third of survey respondents complained about crowded flights. And a quarter complained about cramped seats.

No-frills Spirit airlines came in last in the ratings of 11 airlines, hitting rock bottom on all of the customer benchmarks, including seating comfort, cabin staff service, cleanliness, and baggage handling.

United Airlines, U.S. Airways, and American did slightly better overall, but like Spirit, they got low scores for cleanliness and leg room.

Consumer Reports found that there are airlines out there where you can have a more comfortable flying experience. They just may not fly everywhere you'd like to go.

The highest overall score went to Virgin America, a separate company from Virgin Atlantic. Southwest scored high in customer satisfaction, too, as did JetBlue. Both airlines charge relatively few fees, which travelers seem to like. But JetBlue did better for cleanliness and seating comfort.

Some airlines have responded to passengers' frustration over fees by "bundling" services together for a fee, of course. A bundle might include preferred seating, free checked baggage, and free flight changes. But Consumer Reports says make sure you'll use all the benefits, otherwise paying à la carte fees might be cheaper.

  • On Your SideMore>>

  • Alabama State Trooper injured in shootout

    Alabama State Trooper injured in shootout

    Sunday, April 20 2014 9:59 PM EDT2014-04-21 01:59:28 GMT
    An Alabama State Trooper has been released from the hospital after he was in a shootout with two men in southeast Alabama.
    An Alabama State Trooper has been released from the hospital after he was in a shootout with two men in southeast Alabama.
  • Columbus man shot in face, another injured in weekend shooting

    Columbus man shot in face, another injured in weekend shooting

    Sunday, April 20 2014 9:55 PM EDT2014-04-21 01:55:24 GMT
    Columbus Police are looking for the gunman responsible for shooting a man in the face and a woman in the leg on Saturday.
    Columbus Police are looking for the gunman responsible for shooting a man in the face and a woman in the leg on Saturday.
  • Escaped inmate tased twice, jumps in lake during capture

    Escaped inmate tased twice, jumps in lake during capture

    Saturday, April 19 2014 2:01 PM EDT2014-04-19 18:01:28 GMT
    Grisset shows which way Adams ranGrisset shows which way Adams ran
    Darrin Adams got away from a Muscogee County prison detail last Friday. This came months after he escaped from the Lee County Detention Center in December and another Georgia prison in 1994. Lee County authorities found him late Wednesday night.
    Darrin Adams got away from a Muscogee County prison detail last Friday. This came months after he escaped from the Lee County Detention Center in December and another Georgia prison in 1994. Lee County authorities found him late Wednesday night.
Powered by WorldNow

1350 13th Avenue
Columbus, GA 31901

Telephone: 706.323.3333
Fax: 706.327.6655
Email: news@wrbl.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.