Have you ever needed a doctor and couldn't get an appointment for a couple of weeks? Or you've gotten home from an appointment and can't remember anything the doctor said?
These are some of the problems eliminated under a program that's being tried in Georgia, and right here in Columbus.
It's called Patient Centered Medical Home. A grant makes it possible.
Horizons Diagnostics in Columbus is 9 months into the program, implementing it in phases. Primary care physician George Shannon says he was attracted to the program because he felt primary care was going in the direction of being insurance driven and not patient driven.
"When you come in now and you're seen, when you leave you have a note that shows what we found, what the medical changes have been and what our plans are of care so that when you go home you don't think, oh my did he say this or did he say that? It's all there spelled out for you," said Dr. Shannon.
Patients can also check lab results online, communicate directly with the doctor via email, and make same day appointments for immediate problems.
Under the project, patients will receive follow up calls.
It's a lot more work on the doctor's end, but Shannon says it doesn't mean higher cost for the patient.
Dr. Terry Cone in Columbus is also involved in the project.