Russell County Couple Overpays for Garbage Pickup - WRBL

Russell County Couple Overpays for Garbage Pickup

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Seale, Alabama -

A Russell county couple is asking the Russell county Water Authority to give them back almost $1,000 after they say they were overcharged for garbage service.

News Three spoke with Wayne and Carol Gallups Tuesday and they say they overpaid for almost 3 years.

The couple was paying $35.00 a month for garbage pick up when the cost is actually $17.50 a month. Carol Gallups explains she was in a bible study group when she learned she was paying much more than the other women.

"How much was your bill and she said it was about 40 something dollars, well in my head I couldn't figure that out, I said why was your bill 40 something dollars when your garbage alone is 35," says Carol Gallups.

After the bible study, the couple realized they had been paying $35.00 a month for almost 4 years. From February 2008 until October 2012.

The Gallups were paying for trash pickup at their house and the property next door whose only residents are cows.

The property next door was originally owned by Mr. Gallups' parents but sold in 2007. When the Gallups asked why they were being charged for both properties the Water Authority told them this.

"It was my responsibility to have let her know that we weren't going to pay for it," says Carol Gallups, "Do they assume that its going to be like the prior service was at that address?"

The Water Authority originally offered to pay half of the $997.50 but the Gallups want the full amount.

"We'd love to have it because that's our money we paid," says Wayne Gallups.

They don't feel like they have done anything wrong and can't understand why they aren't being refunded all of their money.

"If you were to go in a store and be over charged for something and go back and say this is not the price they would refund you the difference," says Carol Gallups.

News Three spoke with the manager of utilities in Russell county and he says that Russell county was picking up trash from that location and it was the Gallups responsibility to inform the county that they were not paying for it anymore. News Three also called Kenneth Funderburk who handled the case but he said he was not at liberty to talk about it.

The Gallups have hired an attorney and say their next step might be to go to small claims court to finally resolve the issue.

 

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