Some Phenix City residents have expressed concern online about a sales representative going door-to-door selling satellite TV.
Pam Williamson said someone knocked on her door asking about her current cable provider and whether she had a problem with the service. "She started asking me if I was satisfied with the price that I was paying for my service," Williamson said.
Williamson said she told the woman she would like to pay less money and said that's when she started telling her how she could help lower her bill. "She called dish network and then handed me the phone and said, just tell them you want your program... what you pay… and I got a little leery and I said, oh we're done. I don't want to change anything. I'm fine and I stood up."
Other neighbors in the area who did not want to be identified, said the same person visited them, sometimes asking for their social security number.
The woman has been identified as Cierra Shewmake, a sales representative for Clear Satellite Incorporated based out of Utah. A DirecTV spokesperson confirmed the company is an authorized dealer for DirecTV and plays a huge part in their door-to-door sales.
News Three spoke with Shewmake over the phone about asking for personal information and she said it is for a credit check. "Whether it be, you call a phone company any kind of market like that you're going to have to have personal information. We don't want to provide people with DirecTV if we can see that they're not responsible for paying their bills."
It took numerous phone calls with Clear Satellite representatives in Utah and from Tennessee before News Three was granted an interview.
In today's society as people are becoming more cautious Leonard Crain with the Better Business Bureau said it's important to know who you're talking with, especially if they approach you.
"They ought to have possibly a photo id. they need to be prepared to tell you everything about their company. Give you the information that you need to determine whether the company is legitimate or not," Crain said.
It is solely up to the individual whether or not to provide sales representatives with any personal information.
Phenix City Police cautions people to call the parent-company if ever unsure of who is at your door. DirecTV encourages people to call 1800-DirecTV if they want to verify the person's position within the company.
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