BBB and AT&T warn of phishing scheme - WRBL

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BBB and AT&T warn of phishing scheme

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AT&T and the Better Business Bureau is warning customers of a phishing scheme used to trick people into revealing personal information over the phone. Callers will offer phone customers a $40.00 credit on their bill if they answer questions to a survey but then ask to verify personal information like social security numbers, passwords and addresses to get access to their accounts.

Leonard Crain at the Better Business Bureau said you should never give out personal information at anyone who calls you.

"Only give that information out to somebody if you initiate the phone call and then be sure you know who it is that you're talking to and for what reason you're giving the information," said Leonard Crain.

He said don't be afraid to hand up the phone if you feel like the call is fraudulent.

Ann Elsas at AT&T Corporate Communications gives advice for consumers.  Tips for Consumers

  • Never give out personal information in response to an incoming call. Identity thieves are clever – they often pose as representatives of banks, credit card companies, creditors, or government agencies to get people to reveal their account numbers, Social Security numbers, mother's maiden names, passwords and other identifying information.
  • If you get a call from a company or government agency seeking personal information, don't provide it. Instead, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to find out if the entity that supposedly called you actually needs the requested information from you.
  • Please let the FCC know about ID spoofers by calling 1-888-CALL-FCC or filing a complaint at

More information on Caller ID spoofing and fraud is available from the FCC:

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