Delivery Failure: a warning for postal service customers - WRBL

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Delivery Failure: a warning for postal service customers

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A warning for postal service customers: con-artists pretending to be the U.S. Postal Service are sending out emails in an attempt to get your personal and financial information.

Customers being targeted will get a notice in their email. The subject line will likely say USPS "Delivery failure notification."

"Basically, it gives a date and says on such and such a date we attempted to deliver a package but were unable to deliver it. Please click on the link below to print up a delivery label and take it to your local post office to pick up the package," says U.S. Postal Inspector Mike Carroll.

The link will provide information on when to expect delivery. But when the customer clicks…

"You're going to get a malicious virus that is going to be installed on your computer which can log keystrokes and possibly obtain personal identification information and account information," says Carroll.

The email is bogus.

"This is not the way the postal department will notify customers if they have a package," says Carroll.

The most important thing - do not click on the link. Instead, forward it to - then delete the email.

"It will notify USPIS the email is circulating and we can deal with it and investigate it and it won't harm your computer," says Carroll.

A few tips for spotting bogus emails:

-the email contains poor grammar or spelling errors.

-the text states immediate action must be taken or the customer will face penalties.

-the email requests personal information under the guise of confirming information.

Also, if you have questions about a delivery by the postal service can call 800-ASK-USPS.

Sarah Panko

Sarah is the anchor/ producer for News Three First Edition at 5/4 central time. She also brings you the latest Consumer Reports on the Nightwatch at 11/10 central. More>>

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