UPDATE: Butler water outage on the mend; Carderview Utility Dist - WRBL

UPDATE: Butler water outage on the mend; Carderview Utility District Manager addresses state audit findings

Posted: Updated: 1/14/2014 12:01:12 AM

Water issues run deep in Butler. Four days after a water outage, only some of Carderview Utility's 470 customer now have water. But for others, not even a trickle tonight. As of Wednesday, utility customers remain under a boil advisory. The utility tells us workers and volunteers spent the night hauling 1,500 gallons water from Mountain City. Crews continue to look for leaks in the waterline, and say a few have been isolated.

In midst of a community trying to return to normal, News Channel 11 uncovered some sizeable pitfalls in the handled of finances, revealed in a 2012 state audit of Carderview Utility District.

News Channel 11's Kylie McGivern scoured the audit, and tonight, breaks down the findings.



Water woes continue to plague the Butler community, Carderview Utility District telling News Channel 11 today that it's some 470 customers will go without running water for at least another 24 hours.

Manager Sharon Church spoke to us for the first time Tuesday, detailing why she herself made the decision to shut the water off Saturday.

Church says she noticed the water pressure was low, so went to check out the system. That's when she found a mere 1.5 feet of water in a tank she says typically houses 85,000 gallons. If the system's water gets below sand level, Church says what's already a major problem - can become even greater.

"It was an emergency situation Saturday, and it's going to be that way again today...

We are running out of water. We no longer have a backup. And soon, everybody in the community is gonna be out of water," Church said.

Water (potable and non-potable) will be available at the main office, on Rainbolt Street for customers to come by and pick up.

The utility district is also working to set up a one-call system, so that a phone message will alert all customers of their progress or problems in the future.


One day after the water was shut off for almost 24 hours people in Butler are being told to boil the water before using.  The Tennessee Department of Environment and Conservation told the Carderview Utility District to issue to alert. The water was shut off for almost 24 hours this weekend and the reason why isn't clear.

The Carderview Board of Commissioners and Utility Manager held a public meeting Monday night to address citizens concerns.

At the meeting, Utility Manager Sharon Church said the water was turned off because of a shortage.

The Board of Commissioners and Manager Church attempted to sooth the growing concerns of many residents. They announced they hired two new employees to repair leaking pipes and to upgrade the current water system.

One resident said she was without water for more than 24 hours.

"Over the past few weeks though we were out for almost a week," said resident Brenda Peake.

Another resident said her water was turned back on, but the water ran brown. She also said while the Commissioners addressed several of her concerns, many of her questions went unanswered.

"Why was the water so low when we've had such a rain. You know, I don't feel like we had a draught. There weren't a lot of leaks and there were a lot of things before the freeze that these people have been without water," said resident Susan Quave.

Tuesday the Carderview Board of Commissioners and Utility Manager Sharon Church will set up a water distribution Center at the Utility office on Rainbolt St..

WEB EXTRA:  Here's the Carderview Utility District's most recent State Audit

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