Cable company willing to drop fire victim's damaged equipment fe - WRBL

Cable company willing to drop fire victim's damaged equipment fee is she resolves back balance

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Limestone, TN (WJHL) - Comcast says generally, it is willing to drop a $550 damaged equipment charge for a fire victim who didn't have renters insurance if she resolves the back balance on her account that existed prior to the fire.
  
As we told you last week, Emma Hilton was shocked when Comcast sent her a bill in November, charging her hundreds for the four cable boxes and one modem destroyed just weeks prior in an October fire.

Comcast says Hilton still owes the company money toward an unpaid balance. According to her November bill, it appears she still owes the company somewhere around $200 on top of the unreturned equipment fee.

"We are having discussions with Ms. Hilton," Comcast Cable Communications Vice President of External Affairs Andy Macke said in an email. "Generally, we are willing to forgive the equipment charges if she resolves the back balance on her account that existed prior to the fire."

Had Comcast not helped, a viewer called us saying he and his wife were willing to help cover the equipment fee.

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