Providers react to the Medicaid card privacy breach - WRBL

Providers react to the Medicaid card privacy breach

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GREENVILLE, N.C. - Realo Pharmacy in Greenville told 9 On Your Side the Department of Health and Human Services hasn't reached out to them to inform them of the Medicaid card mix-up that sent nearly 49,000 Medicaid cards to the wrong address. This comes after the D-H-H-S announced they had reached out to providers to inform them of the problem and ensure they were checking the identities of patients before service was rendered.

Pharmacist say that doing background checks on every patient is nearly impossible, and that there are still ways to use someone else's Medicaid card if you have the required information, even if a photo ID is required.

"There are a couple classes of medication, there are controlled drugs that do require photo identification of the person that picks up the prescription," said Brian Fulcher, Pharmacy Manger at Realo Pharmacy in Greenville. "It is not necessarily photo identification of the patient who the medication is for."
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